BPO – Customer Support & Order Management
Streamlined, Human-Centric Support to Delight Your Customers
SolveApex delivers world-class BPO services tailored to your business needs — from 24/7 customer support and inbound/outbound calling to technical assistance, order handling, and returns. We combine trained agents, industry tools, and seamless processes to boost retention, satisfaction, and efficiency.
# what we offer
Our Comprehensive
BPO Services
24/7 Customer Support
Omnichannel assistance across voice, chat, and email, available round-the-clock.
Inbound Call Center Services
Professional call handling for queries, complaints, and service requests.
Outbound Call Center Services
Lead follow-ups, surveys, and client outreach with professionalism.
Technical Support
Level 1 & 2 product/software troubleshooting by trained agents.
Live Chat Support
Instant support integrated into your website or app to boost conversions.
Social Media Support
Monitor and respond to customer interactions on Facebook, Twitter, and more.
Email Support
Fast, SLA-driven email assistance for orders, issues, and queries.
Order Processing
Manage real-time order placement, tracking, changes, and support.
Returns & Refunds
Customer-friendly return/refund handling with tracking and follow-up.
Quality Assurance & Monitoring
Ongoing audits, coaching, and QA systems to ensure service excellence.
Monthly Reports & Insights
CSAT, NPS, and SLA metrics delivered monthly to support decision-making.
# key features
A Partnership That Grows With Your Customer Expectations
Trained, Dedicated Support Teams
Omnichannel Coverage – Voice, Chat, Email, Social
Scalable Services for SMBs & Enterprises
24/7 Availability with Multilingual Options
Detailed Reporting & SLA Monitoring
Customer Experience-Driven Strategies
# benefits with SolveApex
Why trust us for your needs?
We don’t just offer services — we become an extension of your team. With tailored onboarding, dedicated account managers, and a relentless focus on customer satisfaction, SolveApex helps you deliver memorable experiences while optimizing costs.
24/7 Agent Availability
Support your customers no matter their timezone or urgency.
Scalable Staffing
Ramp up or down based on demand, without compromising quality.
Multilingual Expertise
Serve a global customer base with culturally aligned agents.
Real-Time Monitoring
Access dashboards, reports, and alerts to stay in control.
Our BPO Delivery Process
Streamlining operations through efficient, people-driven outsourcing.
01
Understanding Your Business
We learn your workflows, tools, and tone to become an extension of your brand.
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Technologies We Use
Freshdesk
Zoho Desk
Intercom
Zendesk
Why SolveApex
Why should you choose
SolveApex for BPO Services
SolveApex offers reliable, scalable, and cost-effective BPO services designed to support your growth. Our trained professionals and streamlined processes ensure high-quality execution, allowing you to focus on your core business while we handle the rest.
Flexible Pricing with Transparent Reporting
Dedicated Account Managers & Team Leads
Real-time Performance Tracking
Quick Onboarding & Tool Integration
Scale Your Support
With Confidence.
Let's talk about how SolveApex can transform your customer experience.
Fill out the form to get a free consultation with us today.
Fill out the form to get a free consultation with us today.
Contact Info
support@solveapex.com
Gurgaon, Haryana, India